At magic multi media GmbH, EDIUS.NET we strive to ensure that our customers are completely satisfied with their software purchases. If for any reason you are not satisfied with your purchase, we are here to help.
1) Eligibility for refunds:
1.1 Refund period: You have 14 days from the date of purchase to request a refund.
1.2 Reason for refund: If the software does not meet your expectations or you encounter issues that prevent you from using it as intended, you are eligible for a return.
1.3 Proof of purchase: Please provide your order number or receipt as proof of purchase when requesting a refund.
2) How to request a refund:
2.1 Contact us: Please contact our sales team at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details and the reason for your return. Our sales team will review your request.
2.2 Deactivate and uninstall the software: Please ensure that the software is deactivated and uninstalled from all devices.
2.3. Refund process:
2.3.1 Approval: Once your return is approved, we will process your refund within 1-5 business days.
2.3.2 Refund method: Refunds will be issued by our payment provider to the original payment method used during the purchase.
2.3.3 Confirmation: You will receive a confirmation e-mail with a credit note from our payment provider once the refund has been processed.
3) Exceptions:
3.1 Non-refundable items: Certain products, such as those with a limited-time license or subscription-based services, may not be eligible for a refund. These exceptions will be clearly stated at the time of purchase.
3.2 Abuse of policy: We reserve the right to deny returns in cases of abuse of our refund policy.
Need Help?
If you have any questions, please do not hesitate to contact our friendly sales team. Thank you for choosing magic multi media GmbH, EDIUS.NET!